Solihull – The future council is a social council?

4 Dec

I have been working with officers and community activists in Solihull on projects to implement their vision of a future council which is called The Social Council. It is so interesting to see a Council tackling the uncertainty and complexity of developing a vision and taking practical steps to test it.

The key assumptions that the leadership are making are these:

  • The funding situation is not likely improve so they will be working with less resources (see the Barnet Graph of Doom article in the Guardian)
  • That there is a technological revolution that can be harnessed to transform service delivery
  • And, fundamentally that Web 2.0 or social, interactive media has shifted the public’s expectation of involvement in their services and the decisions made by Councils.

The Social Council is an umbrella term which mostly focuses on the final assumption and these are the objectives as I understand them:

  • To share leadership across the organisation and with the community – to achieve a new normal that they work in a networked rather than hierarchical manner most of the time
  • To actively enable people internally and externally to make best use of social technology to achieve organisational and civic objectives
  • To be ready in both service delivery and democratic arms of the Council to meet the expectations of the public that they can report issues to us, find out about services and engage with all aspects of the organisation via social, mobile technology

Which is cool. And, I am really enjoying supporting this change programme with some project work …not least because the community activists get it, and want it to work very much.
Stop press – just as I finished I saw this tweet which was timely, as this describes the challenges organisations find with these types of change programmes!

Barriers to digital change tweet

Both tweeters well worth a follow btw and the #digileaders tweets worth a look (4/12/13)

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3 Responses to “Solihull – The future council is a social council?”

  1. Ken Hawkins January 27, 2014 at 5:00 pm #

    The three objectives are succinctly put Emma. The over riding theme is to improve communication and engagement with the community (our customers). It is not about elitism, it is about using present day tools to be more effective and efficient.

Trackbacks/Pingbacks

  1. SOCIAL – A SOCIAL COUNCIL | Councillor Ken Hawkins - January 27, 2014

    […] More can be found from Emma in her blog via: https://huxley06.wordpress.com/2013/12/04/solihull-the-future-council-a-social-council/ […]

  2. Our Solihull User Lab experiences | huxley06 - February 10, 2014

    […] have been working on some projects as part of the Solihull Social Council programme. One of the projects is the development of our online software, called Citizenscape, which enables […]

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