Tag Archives: citizen

UK Gov Camp 2 – imagining the council of 2030

26 Jan

There was a session at the conference I went to yesterday on what the future council might look like. The conversation whilst I was in the session described a change paralysis, funding crisis, and issues with councillors. There are many debates on local council funding and powers and in this post I am not going to touch on those. Not because I don’t have views on those matters but because they tend to get in the way of this conversation which is worth having in its own right.

However where I feel a good place to start on imagining the council of the future is understanding the expectations of 2030 citizens. I believe their expectations will be driven in part by the technological revolution of the social web. So I will focus on those features.

– content creators – I think citizens will expect to create their own answers to issues and be supported by the council. This develops the behaviour in social enterprise and the voluntary sector already there to an extent but which is being driven out or squashed by intense commissioning discussions. More peer to peer support networks, more pop up projects like riots clean up, coats for kids etc will emerge and the future council needs to support and create an environment where these flourish.

– feedback – the culture of trip advisor, eBay, “liking” etc will be important in any service delivery and democratic participation..I think this will drive decision making and conversations and enabling this instantaneous feedback rather than surveys etc will be the new normal.

– direct relationships – I think citizens will have a direct conversation with staff and councillors via digital tools and have a blurred on and offline relationship with them. This challenges the culture of the “invisible” officer working behind the scenes and I can see already an appetite to engage with local councillors.

– wearable and environmental tech – I think that all services will begin to use tech in people’s homes and on their persons to respond to needs or to prevent more expensive crisis prevention. I also think that tech might address environmental issues such as waste management massively, ideas like food waste disposal from sinks, perhaps waste as a asset to be used to 3d print are coming up and I am optimistic that we will have some action by 2030 which has addressed this problem. Already in social care – tech is important in maintaining people in their own homes rather than institutional care.

There is no doubt that like the industrial revolution, the digital revolution is changing our lives and expectations very fast. How do you think the council of 2030 will change to meet the expectations of its citizens by 2030?

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